Name: Digital Banking & CX
Start: 2024-06-17T09:00:00+00:00
End: 2024-06-21T18:00:00+00:00

Overview
Benefits
Who Should Attend
Agenda

The Evolution Of Traditional Banking Obstacles, Shifting Consumer Preferences And Increasing Competition Are Creating New Challenges For Banks. As Banks Brace for A new wave Of Digital Disruption, They Need to Adopt Technology to Improve Customer Experience and Future-Proof Their Business Models. This Masterclass Will Help The Participants To Understand The Changing Face Of The Banking Industry And Be Prepared For The Challenges That Lie Ahead.

Examine the latest Digital Banking Trends from around the world, and the impact of Technology Innovations on Banking.
Learn the importance of Disruptive Technology in the race to provide value to end-users and how competition from non-banks, start-ups & the “platform fiction” of Business and Digital is changing customer behaviours.
Review case studies from the Digital Banking Strategies of highly innovative banks from around the world.
Examine why working with FinTechs and startups is so important & how do banks & financial institutions respond to recent Innovations in the Banking sector.
Gain insights into how to shift Technology from ‘Banking Platform’ to ‘Strategic Partner’ with real-world examples, lessons and case studies from banks from around the world.
Learn what new entrants from non-banks are offering to customers and how FinTechs are transforming the customer experience in Banking.
Why lead indicators among Millennials, Segments & Remote Channels are the key to profitable growth in Digital channels.
How Innovation and Digital Banking has changed customer behaviour in the absence of face-to-face interaction.
Why the ‘Art of the Possible’ enables banks to embrace Digital Transformation and Innovation.
Understand the reason why Banks are keen to embrace tools such as ‘Design Thinking’ and ‘Agile’ methods to re-imagine their role in the world of Digital Banking.
Get versed in why Design Thinking and methodology is so versatile and why it is embraced in many Innovative Banks.
Understand the benefits of developing an Action-oriented culture, and why an experimental approach leads to more outcomes and less documents.
How prototyping creates a bias towards action, with less talk and more ‘doing’ and in the process, becoming more productive with better insights.

Heads/Senior Professionals in Retail Banking
Heads/Senior Professionals in Mobile/Digital Banking
Heads of Business Units
Heads/Senior Professionals in Product Development/Strategy
Customer Experience and Transformation Professionals
Senior Professionals within Fintech Firms
IT and Data Analytics Professionals
Sales Professionals

Day 1
June 17, 2024
Day - 2
June 18, 2024
Day - 3
June 19, 2024

Are we Future-Ready

Technology Innovations and Digital Banking trends. Building a Case for Innovation

Growth Through Innovation - The Tech

The New Game-Changing Digital Banking Strategy

Customer Centricity & Experience: The New Battle Ground

How Do Banks Remain Relevant?

Mobile Payments/Wallets

Data Analytics, Big Data & Artificial Intelligence

UI, UX & Designing Great Digital Experiences

People, Leadership & Change

Overview

Benefits

Examine the latest Digital Banking Trends from around the world, and the impact of Technology Innovations on Banking.
Learn the importance of Disruptive Technology in the race to provide value to end-users and how competition from non-banks, start-ups & the “platform fiction” of Business and Digital is changing customer behaviours.
Review case studies from the Digital Banking Strategies of highly innovative banks from around the world.
Examine why working with FinTechs and startups is so important & how do banks & financial institutions respond to recent Innovations in the Banking sector.
Gain insights into how to shift Technology from ‘Banking Platform’ to ‘Strategic Partner’ with real-world examples, lessons and case studies from banks from around the world.
Learn what new entrants from non-banks are offering to customers and how FinTechs are transforming the customer experience in Banking.
Why lead indicators among Millennials, Segments & Remote Channels are the key to profitable growth in Digital channels.
How Innovation and Digital Banking has changed customer behaviour in the absence of face-to-face interaction.
Why the ‘Art of the Possible’ enables banks to embrace Digital Transformation and Innovation.
Understand the reason why Banks are keen to embrace tools such as ‘Design Thinking’ and ‘Agile’ methods to re-imagine their role in the world of Digital Banking.
Get versed in why Design Thinking and methodology is so versatile and why it is embraced in many Innovative Banks.
Understand the benefits of developing an Action-oriented culture, and why an experimental approach leads to more outcomes and less documents.
How prototyping creates a bias towards action, with less talk and more ‘doing’ and in the process, becoming more productive with better insights.

Who Should Attend